Patients Rights and Responsibilities:
When you register with the practice you will be agreeing to our patients charter which means that this Practice will aim to always to provide the best possible standard of health care for our patients and to help you to keep healthy. In return, we ask that you treat our staff and other patients with respect so that we can work in harmony together and maintain the aims we have indicated. We are committed to ensuring high standards of care for you and your family and we seek your support in working together. The Practice is fully committed to the principle of equal treatment for all patients and opposes all forms of unlawful or unfair discrimination including those on the grounds of race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition.
We also operate under the NHS Zero Tolerance scheme and any instances of verbal or physical abuse will be dealt with in accordance with our Patient Policy ‘Zero Tolerance’
Zero Tolerance Policy
Our staff are entitled to work in a pleasant and safe environment without fear of attack, verbal abuse or harassment of any kind. We consider such behaviour is totally unacceptable. Any incident of unacceptable behaviour may lead to your removal from the practice.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
Patients Charter 2017