We are still open and here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising delivering of care and services based on clinical need.
If you need medical advice or treatment, please ring us on 01942 878711 or visit our website and send us your query through askmygp – our opening hours are 08:00 – 18:30 Monday through to Friday.
Due to Coronavirus, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.
When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice healthcare team assess the most appropriate way to provide your care, which may include a face-to-face consultation and ensure it is provided by the most appropriate person. Face-to-face appointments are available to all patients where there is a clinical need.
Online consultation requests for non-urgent help can be made between 08:00 – 18:30. They will be triaged and then dealt within clinical priority order, usually within three working days.
Don’t forget you can visit the local pharmacy for clinical advice on minor health concerns.
For urgent issues out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk
Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer. The practice team will assess what is most appropriate for you and if you have a preference you can discuss this with them.
Attending a face-to-face appointment
If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let the surgery know ahead of your arrival.
Coldalhurst Lane Surgery is pleased to be undertaking the largest vaccination programme in the history of the NHS. We are balancing this programme with continuing to be open and managing your other clinical needs. Please do be reassured that if you need medical attention, your practice is here for you and will determine how to best support you, based on your symptoms
The NHS is currently vaccinating those people who experts have agreed will benefit from it the most. A vaccination programme of this size and scale will still take some time to complete. Please be assured that everyone who needs the vaccine will be offered it. The NHS will be in touch with you when it is your turn to be vaccinated. Please don’t call us before you are invited. In the meantime, you can get information about the COVID-19 Vaccination online at www.nhs.uk/covidvaccination
Our staff are working extremely hard to provide services and care and we would like to thank our patients for your continued support.
All staff at Coldalhurst Lane Surgery